1.How do I make a purchase? 

Making a purchase is easy. Simply click on the desired item, choose a size, and click “add to shopping bag”. When the prompter pops up, your item has been placed in your basket. Either continue your shopping, or click on “submit my order” to check out.

When checking out, please note that you will be asked to sign into your Melijoe account. Simply enter your email and password if you are an existing customer, or create a new account, free of charge. Your items will not be lost when creating a new account.

Please note that in order to benefit from free shipping or to pay with a credit note (subject to circumstances) you are required to tick the relevant box on the payment screen.

2.What if an item is out of stock? 

Melijoe does not re-stock seasonal collections. We invite you to browse similar styles for an appropriate replacement article.

3.How do I know if an item is in stock? 

An item is in stock if you are able to place that particular item in your shopping bag. If the selected size is greyed out, the item is no longer in stock in that particular size, and you will be unable to place the item in your shopping bag.

4.Can I change or amend my order once it has been placed? 

Unfortunately we are unable to amend an order that has already been confirmed.

For example we are unable to add/remove items that have already been processed. Also where applicable we are unable to add credit notes or free shipping if this has not been activated by you, on the payment screen when ordering.

If you made an error in your shipping address, please contact our customer service: Some carriers agree to make a change, under certain conditions and in the delivery status of your package.

Please note you have 28 days from the receipt of your items in which to change your mind.

5.Why pre-order an item? 

Melijoe enables you pre-order an item before it arrives on the site. Pre-ordering guaranteees you early access to the most exclusive collections of the season, for which stocks are often very limited. With the perfect item and size secured, you're sure not to miss out.

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